Warranties and Repair Policy
Warranty Coverage
All products sold on www.capmiddleast.com are covered by a standard warranty against defects in materials and workmanship. The duration of the warranty period may vary depending on the product and will be clearly stated on the product page.
Warranty Limitations
The warranty does not cover damage or defects resulting from misuse, improper installation, negligence, accidents, natural disasters, or unauthorized repairs or modifications.
Warranty coverage may be voided if the product has been tampered with or if the original serial number has been removed or altered.
Consumable items, such as batteries or other perishable components, are not covered by the warranty.
How to Make a Warranty Claim
If you believe your product is experiencing a defect covered by the warranty, please contact our Customer Support team within the warranty period.
You may be asked to provide proof of purchase or product registration information to initiate the warranty claim process.
Our Customer Support team will guide you through the necessary steps for return or repair of the product.
Repair and Replacement
If the product is found to be defective under the terms of the warranty, we will repair or replace the product at our discretion, free of charge.
If the exact product is no longer available, we may offer a suitable replacement of similar value.
Repair or replacement may take a reasonable amount of time, depending on product availability and complexity of the issue.
Shipping and Handling
For warranty claims, the customer is responsible for shipping the product back to our designated repair facility, unless otherwise specified by our Customer Support team.
We will cover the cost of return shipping for repaired or replaced products within the United Arab Emirates. For international customers, additional shipping charges may apply.
Non-Warranty Repairs
If the warranty has expired or the damage is not covered by the warranty, we may still offer repair services for a fee. Please contact our Customer Support team for more information.
Disclaimer
This warranty policy is the sole and exclusive warranty provided for products purchased from www.capmiddleast.com, and all other warranties, express or implied, are hereby disclaimed to the maximum extent permitted by law.
Changes to the Warranty Policy
We reserve the right to update or modify this warranty policy at any time. The most current version will be posted on our website, and the changes will become effective immediately upon posting.
Contact Information
For any questions or concerns regarding our warranties and repair policy, please contact our Customer Support team.